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Answers to our most frequently asked questions are just a click away. Browse our FAQ articles by topic: shipping, returns, quality, payment, pre-sales services, etc. We tell you everything!

Contact channels

Mo. – Fr.9am – 6pm

A dedicated account manager for your business purchases

Need a bulk sourcing, or a test order? We’ll hand-pick models and trusted sellers for consistent quality, then source off-catalog when needed. One dedicated point of contact supports you across all your purchases with us. (volume support from $10,000).

Contact our after-sales service

~ 15 min

Do you need help with your past or upcoming order on Back Market Pro ? Our team is here to answer your questions and advise you.

DeliveryDefective productsBillingAccount creation & management
agents online

Hand-picked merchants to guarantee quality and volume

Accounting says thank you for the auto-generated invoice

Pay by credit card or wire transfer

12-month contractual warranty for your professional serenity

The best tech. Right at your fingertips.

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