What condition will my devices be in?

The quality of testing and refurbishing is essential to guarantee the reliability and durability of refurbished devices. That's why Back Market Pro requires refurbishers to respect our quality charter and meet strict requirements.

Our refurbishers repair and refurbish devices using compatible or original parts, depending on availability. When repairing, they are committed to using parts supplied by reliable, high-quality parts manufacturers.

Your device is 100% functional regardless of its appearance.

We have defined a transparent grading system that reflects our devices' appearance. You can choose between four grades:

What does it look like?

Premium

Screen	Body	Hardware	Battery
Flawless. No signs of use.	No signs of use. Premium devices may be gently used or open-box returns.	100% fully functional. Genuine manufacturer-issued parts. Tested, checked, and cleaned by professional refurbishers.	Great health: Genuine manufacturer-issued battery with minimum 90% capacity. Great performance for heavy daily use.

Excellent

Screen	Body	Hardware	Battery
Flawless. No signs of use, no scratches, no nothing.	Almost no signs of use. May have hairline scratches that are barely visible. You might strain your eyes just to spot them.	100% fully functional. Tested, checked, and cleaned by professional refurbishers who are vetted by Back Market.	Good health: minimum 80% battery capacity. Good performance for average daily use.

Good

Screen	Body	Hardware	Battery
Flawless. No signs of use, no scratches, no nothing.	Light signs of use. May have some faint scratches that aren’t noticeable at a glance, unless you put your nose to it.	100% fully functional. Tested, checked, and cleaned by professional refurbishers who are vetted by Back Market.	Good health: minimum 80% battery capacity. Good performance for average daily use.

Fair