Dell Latitude 5401 (2019) • QWERTY - English

Customer service - 5/5 Responsiveness of BackMarket.com communications - 5/5 Laptop appearance and function - 5/5 Included power adapter - 2/5 (comp says it’s the wrong one for this machine but technically it works still) Individual refurbisher/seller - ??/5 I believe this laptop was sold to me NOT completely wiped (though to someone who wouldn’t know different it appeared to be as I had to pick a language and input my Microsoft account info to boot up). Appears to me it had a virus when I received the computer. I kept receiving pop ups that were blurry and looked not legit and they wouldn’t allow me to click out of them. They were for mcafee and they immediately prompted me to input a CC with no option to not select a plan. — Uhhhh. What? So I called Dell directly and they walked me through how to wipe the computer myself. It was A HASSLE. You have to buy a separate USB and download the operating system on a SEPARATE computer, then upload it to your new laptop. However, I made the mistake of signing in to my Microsoft account and to my Google chrome account before wiping. Within 2 days of this new comp I had a Google chrome redirect virus. (I owned a Mac and never in my entire life had I gotten a Google chrome virus. Coincidence? I think not.) Also someone from China is trying to log into my Microsoft account now. But luckily they are getting denied. Again, could be coincidence but I never use this Microsoft account until now as I am formerly a Mac user. When I finally wiped the computer (which I didn’t do correctly the first time), and rebooted it— alas, none of those pop-ups appeared. So I believe I was correct. I’m leery of the whole machine though. Luckily this is only for me to use for zoom calls otherwise I’d probably return because the whole thing has made me uneasy. Now, I don’t know everything there is to know about computers, especially not Dell’s. Perhaps those pop ups were normal, perhaps it was wiped properly by the seller, and perhaps my chrome virus was a coincidence. I’m just giving my honest experience. Advice: wipe it before even booting it up. Call Dell or watch a YouTube video on how to do so. Also, the fan— I was initially nervous the machine would be blowing like an airline jet because it did the first 30-60 minutes when I started it up the first time. HOWEVER, I learned from Dell that this is normal when it’s booting up the very first time and stops after that. It has stopped and does not blow anymore. I guess, expect that to happen. Another thing, when I called Dell they informed me that this machine is registered under a different owner. The company that originally bought it. This isn’t a huge problem for me because I don’t plan to use this comp as my main one nor forever. BUT if you are wanting a forever computer that you can call into Dell and get parts switched out if they break, know that that will be an issue if the owner is listed to then differently. You have to have a change of ownership form submitted by the original owner with Dell to have it now registered under you. Again, for me not a huge issue, but worth looking into because I didn’t know this was a thing. Final note, I will say, as a bonus actually, whoever the original owner was purchased Dell ProSupport and it is still active on the computer’s account with them for 3 more months. This means I get Dell prosupport for free right now and it’s the only reason I was able to wipe the computer and get all my questions answered by Dell. But there’s no telling if this will be the case for you and the machine you specifically buy. *Disclaimer: I did not try to speak with the seller to resolve any issues. Maybe they would have helped me, I don’t know. I can’t blame them for not helping or remediating my issues because I never reached out to them. But I did not trust contacting them directly for help because I was leery about the whole possible virus thing and I wanted to go to Dell directly to see what was normal.

When it arrived which,I,was surprised faster than anticipated.The packagging was solid,very well packed.The computer was in excellent shape no visible scratchesoo scrapes.Lwin 10 on it was fast &easy just follow the screen directions.Working with the computer I found that it was very fast,the I5 256 with 16 ram was sufficient.Another plus is the backlighted keyboard.In all it was agreat purchase and would use Back Market for other electronic purchases.A good company to work with.After 1 mon. still operating top notch.Will order from Back Market again.

Buying used was a great option to get my family an updated system at a price well below even the black Friday prices of similarly-equipped new machines. The condition lived-up to the description for "very good" with only a few scratches on the outside and a pristine inside (screen, keyboard). I am very satisfied. Thank you.

Everything great. Like a new laptop. Only thing wrong was screws on the bottom of laptop were all loose. No problem though. I tightened them up. All is good.

Quality of network adapter and OS.