Dell Precision 3560 (2021) • QWERTY - English

Great value and good performance. This unit was purchased for college student and their current standard workload. Works great and came with great speed, storage, and RAM that suits the need.

I really am impressed with the laptop and it is everything I wanted from a refurbished device, however, I am now being told I have to return the device. After the laptop was many days past time suggested to receive it, I reached out to support for an update on its status. After checking on the status for a day or so, a full refund process was initiated. The day the refund completed I was pleasantly surprised to receive the laptop previously ordered. I had purchased a one time Microsoft Office Pro so I got it downloaded and installed. I also reached out to the rep I had dealt with originally on how to reverse the refund or actually charge me for the device again. I was told that is not possible and I need to return the item promptly. So now I wasted the Microsoft Office license and have to go to the hassle of packaging and shipping the laptop back to Back Market. I am beyond disappointed and I feel like I’m being punished due to no fault of my own. It really isn’t my problem that customer service and order tracking don’t communicate with each other. So now I am back to researching other companies for a nice refurbished laptop.