HP ProBook 445 G10 (2023) • QWERTY - English

I did not request a refund but Back Market claimed they "accidentally" initiated a refund and return process on my order and asked me to return the item. This was completely unreasonable and unacceptable. If Back Market accidentally sends me money it DOES NOT undo a previous sale. If I pay for an item and receive it then it belongs to me. Period. Back Market has no right to ask for my property just because it's an easier fix for them and they have no right to withhold payment to the seller just because they made a mistake. Back Market should be expected to provide a means of payment to return the funds that they mistakenly sent to me. I demanded that they do this and they refused outright. I would never use Back Market again and I would not recommend anyone buy something from them. It was an absolutely horrible experience and frankly even felt like some party might have been committing some kind of fraud.